How do I place an order?
We must send you a quote that will include lead times and shipping charges. Shipping charges are determined by the distance the freight must travel, the weight and the type of furniture that is being delivered. The order is placed once you receive the quote and approve the quote and sign off.

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How do I receive a quote or estimate?
You can receive a quote by calling our offices during business hours, fax, email or using the cart on our website. If you fax, email or call us will need the model number of the product, the quantity and the zip code for delivery.
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How can I pay for my order?
Major credit cards
We accept Visa, Mastercard, American Express, Discover and Paypal.

Purchase orders
Official purchase orders can be mailed, faxed or emailed. The terms for purchase orders is net 30 days to pay.

Prepay
Your order will be processed when check clears with the bank.

Deposit
A 50% deposit will secure your order. Balance is due when your is ready to ship.

Terms based on credit application approval.

You can fill out a credit application and terms of payment will be determined upon review and approval.

How long do I have to cancel my order?

Most orders are “Made to Order”. Once your order is in production the order cannot be cancelled. For orders that are not “Made to Order” you can cancel only if the goods have not reached the shipping department and are ready to ship.

What if I want to return the merchandise?
All order that are returned to the factory are subject to the following conditions:

1) You must pay the freight or shipping charges back to the factory
2) You are subject to “restocking fees” that can range any where from 20-30% of the cost of the product you are returning.
3) You have an authorized RMA numbers. (Return Mechandise Authorization).

How will my order ship?
Orders will ship either by common carrier or for less bulky and lighter products via UPS or FedEx Ground. Orders that ship via common carrier will arrive as a “sidewalk” delivery unless noted differently.

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What is the customers responsibility when the order ships?
After receiving notification that your order shipped, you are responsible for contacting the freight company to either track your order to confirm a delivery date and or call to schedule a specific day for delivery.

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Are deliveries made on Saturday and Sunday.
No. Freight carriers deliver Monday thru Friday generally from 9 am to 5 pm.

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What is my responsibility when my order arrives?

If you do not have specific delivery terms such as “Lift Gate service” you must have enough able body people to offload the freight. The freight carrier is only responsible for bringing the freight to the back of the truck. You must take delivery at that point.

All freight must be examined for any obvious discrepancies either due to freight damage or handling. You must make any and all notations on the freight carriers paperwork before signing for the freight.

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What if my order comes in damaged?

Orders should never be refused unless the entire load is damaged. After making notations of the visual damage on the carriers paperwork and signing off you must unpack the order and contact us with the damage. We will determine the necessary parts or products to replace at that point. There is no cost to you for replacement parts or products.
Freight must be inspected within 24 hours after you accept it and then you must call your account person at National Outdoor Furniture and provide detailed information of any damage. Pictures are very helpful if you have a digital camera available

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What other charges do freight companies charge besides the freight charge or shipping costs?

Lift Gate service
Call Before Delivery
Residential Delivery
Inside Delivery

Do I have to pay sales tax!
We are required by law to collect sales tax only for certain products and certain states. If we do not collect sales tax it is the responsibility of the customer to submit sales to the prevailing state.

Who do I contact if I have a warranty issue?
All warranty issues are handled by National Outdoor Furniture.

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